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Job Details

Job Title: Young People Case Worker
Job Reference: AO1297058DurOSW12a34b5a6a
Location: Durham, Durham, United Kingdom
Salary: £24,136 Per Annum Plus Pension and Other Benefits

Young People Case Worker

We have a new role available for Case Workers to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported and community-based accommodation, based in Bishop Auckland and Tow Law County Durham.

Position: Young People Case Worker

Location: County Durham

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 Per Annum plus pension and other benefits

Closing Date: Sunday 5th October 2025

Key Note: Due to shift times, geographical location and type of work. We request people to have access to a car.

About the Role

As Young People Case Worker you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director, you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

The service consists of two hubs, 1 in Bishop Auckland and 1 in Tow Law and we have an Outreach service to 7 dispersed properties in Bishop Auckland. Your role will span all three areas for job rotation and continuity of service.

The team follow a 5-week shift pattern of 8-hour shifts between 0730 – 2200 hrs including weekends and bank holidays as one service is 24/7 and both sites have dedicated night staff.

Early shifts 0730-1530, Late shifts 1400-2200 and Main shifts 0900-1700/1000-1800 (Depending on hub)

The accommodation services are based in Bishop Auckland and Tow Law in County Durham. You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will be responsible for a caseload of clients as well as shared responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. This includes outreach support to clients in dispersed properties in the area.

The role does involve lone working.

Key responsibilities include:

Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed.
Act as key worker for a caseload of clients, leading on risk and needs assessments and SMART, outcomes-based support plans.
Provide personalised, flexible, and creative support, involving clients in decision-making and encouraging participation in activities.
Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols.
Support clients to access Education, Training, Employment, and Volunteering opportunities aligned with their goals and aspirations.
Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition.
Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings.
Maintain clear, accurate records and participate in team rotas, including evenings and weekends, carrying out additional duties as required.

About You

You will need to have the following skills and experience:

Experience working with young people or those affected by homelessness.
Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.