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Job Details

Job Title: Young People Support Worker
Job Reference: AO1426684TwiYPSW
Location: Twickenham, Richmond upon Thames, Greater London, United Kingdom
Salary: £27,636 Per Annum (ILW) Plus Pension

Young People Support Worker
We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham.

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 Per Annum (ILW) Plus Pension and Benefits
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.
Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.
Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.
Deliver one-to-one and group support to build resilience and independence, both on site and in the community.
Work in partnership with external agencies and involve clients in decision-making and community activities.
Support clients to access education, training, employment, volunteering and benefit entitlements.
Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.
Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.
Experience in housing settings with knowledge of health and safety responsibilities.
Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.
Knowledge of risk assessments and support planning.
Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.
Commitment to equality, diversity and treating everyone with dignity and respect.
Commitment to creating a safe and healthy environment for clients, staff and visitors.
Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP